Multilingual helpdesk with faculty concierge, outage SWAT teams, and proactive monitoring. 24/7 global coverage with less than 15-minute emergency SLAs.
L1
L1 – First Line
User Support
Password resets, login issues, FAQ resolution, ticket logging, and basic navigation help. 24/7 multilingual chat and email for students and faculty.
L2
L2 – Technical
Configuration Support
In-depth LMS configuration, plugin/integration troubleshooting, role management, enrollment issues, and LTI connection problems.
L3
L3 – Engineering
Application Support
Code-level diagnosis, server-side issues, API failures, database problems, performance tuning, and complex integration debugging.
L4
L4 – Architect
Vendor Escalation
Critical escalations to LMS vendors, infrastructure redesign, security vulnerability response, SLA breach management, and disaster recovery.
Operations Command Center
Shared dashboards track uptime, tickets, change freezes, compliance tasks, and training cadences.
Executive reporting + KPIs
Quarterly roadmaps with partners
Change control + release management
Analytics & Intelligence
Real-time engagement analytics, SIS exports, and retention signals power proactive support. White-label dashboards feed accreditation and governance teams.
Student performance reporting
Engagement & completion metrics
Accreditation evidence packages
Infrastructure
01
Managed LMS Hosting
Multi-cloud deployment with automated failover, elastic scaling, and daily backups. Our cloud-native architecture keeps your LMS performant and secure across AWS, Azure, and GCP.
99.95% uptime SLA guaranteed
Disaster recovery in under 30 minutes
Platform hardening + intrusion detection
CDN tuning for global content delivery
Automated daily backups + point-in-time recovery
Dedicated security operations team
High-performance SSD instances
AWSAzureGCP
99.95%
Uptime SLA
<30min
DR Recovery
Daily
Backups
1
Discovery & Planning
Requirements, compliance, SIS mapping
2
Platform Selection
Expert evaluation & PoC testing
3
Configuration
Custom workflows, roles, branding
4
Integration
LTI 1.3, APIs, HRIS/SIS sync
5
Migration
Data, content, grades — zero loss
6
Go-Live & Training
Faculty onboarding + student orientation
Implementation
02
Implementation & Integration
Tailored setup of your LMS and SIS to match institutional policies. We use LTI 1.3 Advantage, API connectors, and middleware to sync your entire ecosystem.
LTI 1.3REST APISCORMxAPISSO/SAMLHRIS Sync
Academic Operations
Faculty Concierge & Course Management
We handle the daily operational workload so your faculty can focus entirely on teaching and student outcomes.
📚
Course Management
Full administration of course shells on behalf of faculty — from shell creation to archiving.
Course shell creation & configuration
Grade book setup & management
Content organization & sequencing
Semester rollover automation
✍️
Content & Instructional Design
Professional syllabus and course development with engaging WCAG-compliant content creation.
Syllabus development & formatting
ADA/WCAG accessibility compliance
Multimedia content production
Course template engineering
🏛️
Registrar Services
Management of catalogs, programs, enrollment workflows, and transcript requests.
Academic catalog management
Program & section setup
Transcript request processing
Enrollment workflow automation
📊
Data & Analytics
Actionable reporting on student performance, engagement patterns, and institutional growth metrics.
Student performance dashboards
Engagement & retention signals
SIS export automation
Accreditation evidence packages
LMS Development
Custom Development & SaaS Portals
We build branded portals, custom plugins, mobile apps, and SaaS solutions that extend your LMS capabilities far beyond out-of-the-box features.
Plugin Development
Custom LMS Plugins
Tailored plugins for Moodle, Canvas, D2L, and Blackboard that add functionality specific to your institution's workflows.
SaaS Portals
Branded Learning Portals
White-label enrollment hubs, student portals, and classroom experiences fully hosted, styled, and maintained by LXP Support.
Mobile Apps
Mobile Classroom Apps
iOS and Android applications that extend your LMS to mobile, with push notifications, offline content, and AI tutoring assistants.
Analytics
Analytics Dashboards
Real-time dashboards surfacing KPIs, engagement metrics, completion rates, and accreditation data for administrators and faculty.
Integrations
System Integrations
SIS, CRM, payment gateways, proctoring APIs, HR systems, and identity providers — all connected seamlessly to your LMS.
Migration
LMS Migration
Risk-free migration from any legacy LMS. We move your data, content, grades, and user records without loss or downtime.
Sales & Leadership Training
Training Programs for High-Performance Teams
14 expert-led programs — 8 sales and 6 leadership — delivered as 1, 2, or 3-day workshops by practitioners with 10–20+ years of real-world experience. On-site, virtual, or hybrid.
Build the core skills every sales professional needs — from prospecting and cold outreach to handling objections and closing deals with confidence.
SPIN Selling & discovery techniques
Cold calling & email outreach scripts
Objection handling frameworks
Closing techniques that convert
👥 New sales hires, BDRs & SDRs
🤝
2-Day Workshop
Consultative Selling Mastery
Transform your team from product-pushers into trusted advisors. Learn to uncover deep customer pain points and position your solution as the obvious choice.
Needs-based selling methodology
Deep discovery questioning
Value-based proposal building
ROI storytelling for executives
👥 Account executives & mid-senior sales
⚡
1-Day Intensive
Sales Technology & CRM Excellence
Supercharge pipeline visibility and activity tracking. Master CRM workflows, automation, and sales intelligence tools to reduce admin and focus on revenue.
CRM hygiene & pipeline management
Sales automation & sequencing
LinkedIn Sales Navigator tactics
Activity metrics & accountability
👥 Full sales teams & RevOps
🏆
3-Day Masterclass
Enterprise Sales & Negotiation
Win complex, multi-stakeholder enterprise deals. Navigate buying committees, manage long sales cycles, and negotiate terms that protect margin and build loyalty.
Multi-threaded account strategy
Champion development & coaching
Commercial negotiation tactics
Deal desk & approval navigation
👥 Enterprise AEs & sales directors
📈
2-Day Workshop
Strategic Account Management
Retain and grow your most valuable accounts. Build deep partnerships, identify expansion opportunities, and create mutual success plans that drive renewal.
Account mapping & white-space analysis
Executive relationship building
Mutual success planning (QBRs)
Upsell & cross-sell frameworks
👥 Account managers & CSMs
🧠
2-Day Workshop
Sales Leadership & Coaching
Develop front-line sales managers into high-impact coaches. Learn how to run effective 1:1s, forecast accurately, and build a self-motivated winning team culture.
Coaching methodology (GROW model)
Pipeline review & forecast management
Hiring for sales DNA
Incentive design & motivation
👥 Sales managers & team leaders
💬
1-Day Intensive
Pitch & Presentation Excellence
Craft and deliver compelling sales presentations and demos that move buyers. Learn storytelling frameworks, demo best practices, and how to handle tough questions live.
Challenger pitch structure
Product demo scripting & flow
Executive presentation skills
Live Q&A and objection handling
👥 AEs, pre-sales & solutions engineers
🚀
3-Day Masterclass
High-Performance Sales Culture
A full organisational transformation program. Align leadership, enablement, and frontline teams around a unified sales methodology that drives consistent, predictable revenue.
Sales playbook creation
Full-funnel enablement strategy
KPI design & performance frameworks
Change management & adoption
👥 Sales leadership & cross-functional teams
Delivery
Delivered by Industry Experts
Every program is facilitated by certified sales trainers and practitioners with 10–20+ years of real selling experience across B2B, enterprise, SaaS, and professional services industries.
The essential launchpad for new managers. Build self-awareness, communication skills, and confidence managing people and performance for the first time.
A flagship 3-day immersive for senior leaders. Develop strategic thinking, executive presence, and the ability to lead entire organisations through growth and change.
Strategic thinking & planning
Executive presence & board communication
Leading through complexity
Culture, succession & leading at scale
👥 Directors, VPs, C-suite & business ownersEnquire →
🎯
1-Day IntensiveLeadership
Women in Leadership Program
Accelerate leadership growth for women professionals. Build executive presence, develop a personal brand, navigate organisational dynamics, and create your leadership roadmap.
Executive presence & confidence
Personal leadership brand
Negotiation & self-advocacy
Building your leadership network
👥 Women managers & high-potential professionalsEnquire →
Our managed LMS hosting covers everything: multi-cloud infrastructure on AWS, Azure, or GCP; server provisioning; 99.95% uptime SLA; daily automated backups; SSL certificates; security patching; performance monitoring; and 24/7 incident response — all under a single predictable monthly price.
Which LMS platforms do you support and implement?
We implement and manage Canvas by Instructure, Moodle, D2L Brightspace, Blackboard Learn, Sakai, Schoology, and Google Classroom. We also build custom LMS platforms and branded SaaS learning portals tailored to your institution or corporate L&D needs.
What does L1 to L4 support mean in practice?
L1 is frontline user support — password resets, navigation, basic how-to. L2 is technical troubleshooting — broken quizzes, grade sync, LTI errors. L3 is advanced admin — configuration, permissions, integrations. L4 is engineering-level — server, codebase, and architecture issues. We handle all four tiers under one contract.
Can you handle a full LMS migration?
Yes. We manage full migrations between any LMS platforms — content packages, SCORM/xAPI files, user accounts, grades, and LTI tool re-mapping. Common migrations: Blackboard → Canvas, Moodle → D2L Brightspace, custom → any major platform. We also run parallel environments to eliminate risk.
Do you work with universities in the US and UK?
Yes. We serve institutions across the US, UK, Australia, India, and 15+ countries. Our support teams operate across all major timezones — US Eastern/Pacific, UK/GMT, and IST — ensuring 24/7 coverage with no gap shifts.
How is LXP Support pricing structured?
Pricing is transparent and volume-based — scaled to your number of active users, chosen cloud platform, SLA response tier, and included services. There are no hidden fees or surprise overages. Request a free audit for a custom quote.
Ready to offload your LMS operations?
Get a free LMS audit — we'll assess your current setup, identify gaps, and deliver a custom proposal within 48 hours.
